Resilience (Continuity & Recovery)

Crisis Situations Require Accelerated Decision-Making

Managing effectively through crisis with these types of plans is now expected of resilient and well-managed organizations. Stakeholders, regulators, markets and the media are unforgiving of management teams that do not prepare their organizations effectively for crisis situations and boards that do not demand it. Poor readiness leads to negative impact on reputation, financial performance, market value and an increased threat of enforcement action.

Companies should develop a toolbox of response plans within an overall crisis management governance framework. Crisis situations require accelerated decision-making that may have to leapfrog the conventional management and budget approvals process and normal communication systems.

Emergencies and crises seem to ironically occur when responsible people are least connected, available and reachable. As a result, effective crisis plans are increasingly being built on innovative mobile platforms that can dynamically geolocate team members, support live multilingual collaboration and accelerate crisis management decision-making among geographically dispersed staff.

Our team provides practical, best-in-class business continuity planning and COOP solutions, facilitated services and technology platforms to private and public sector clients in virtually every industry. We maintain technical expertise to help clients align their disaster recovery capacity with their continuity plans and help organizations manage crisis situations with these services and capabilities:

• Business continuity management (BCM) strategic governance modeling for senior management
• Current state assessments of BCPs and COOPs
• Business impact assessments (BIA)
• Risk-adjusted software application recovery policies
• Plan upgrades on cloud-hosted SaaS and mobile platforms
• Staff training programs and facilitated tabletop exercise and COVID look-back assessments
• Regular plan maintenance programs
• Work-at-home and back-to-work assessments, plans and policies
• Critical IT resources inventory and minimum equipment configuration
• Critical application inventory, run books, recovery mode operational procedures
• Disaster recovery plan preparation, development and testing
• Recovery strategy alternatives for equipment and applications
• Safety, security and vulnerability assessments
• Plan review, assessment and development on desktop and mobile crisis management platforms
• Facilitated structured walkthroughs and tabletop, functional, and full-scale exercises
• Strategic crisis management frameworks and governance models